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  • Free Users: 2
  • Free Locations: Unlimited
  • Free Monthly Appointments: 100
  • Free Appointment Types: Unlimited
  • Mobile Apps: Android, iOS
  • Free Payment Processing: Stripe (PayPal)
  • Free External Calendar Support: Two-way — Google, iCal, Office365, Outlook, Exchange
  • Free Email and SMS Notifications: Email (SMS paid for)
  • Analytics: With Google Analytics, through Zapier

minimum price:

Free

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10to8 Review

I’ve examined the 10to8 app. If you want insider info on this esteemed appointment scheduling tool, read on!

10to8 Review

minimum price:

Free

Visit Website
  • Free Users: 2
  • Free Locations: Unlimited
  • Free Monthly Appointments: 100
  • Free Appointment Types: Unlimited
  • Mobile Apps: Android, iOS
  • Free Payment Processing: Stripe (PayPal)
  • Free External Calendar Support: Two-way — Google, iCal, Office365, Outlook, Exchange
  • Free Email and SMS Notifications: Email (SMS paid for)
  • Analytics: With Google Analytics, through Zapier

Best For

Big business teams

STRENGTHS

  • Effortless scheduling
  • Free no-show protection
  • Sending files through client messages
  • Custom forms and free automated surveys

WEAKNESSES

  • Takes time to set up
  • Clumsy notifications for multiple bookings

Browsing the web for free online booking software might leave you curious about 10to8. So, what makes this scheduling app so distinctive? Impressive scalability is one of the things. A great free plan is yet another, but that’s not all. To learn everything you need to know about this scheduling tool, check our in-depth 10to8 review.

Here’s what I’ll be going through:

About 10to8

Motivated by a practical problem — streamlining the operation of a dental practice — four Cambridge students got the idea to create a free meeting scheduler that’d allow all parties involved to coordinate effectively in real-time. That’s how 10to8 was born.

After precious input given by testers with different professional backgrounds, the system was made publicly available in 2014. 10to8 continues to grow in order to satisfy the evolving needs of its customers — doctors, therapists, private tutors, and many others.

10to8 Pricing

Five plans are on offer with 10to8, yet most of its features are available to free users. Therefore, 10to8 is a good choice for anyone getting their feet wet with free scheduling software.

The subscription list is truly elaborate, and pricing plans are tailored to countries. You can choose between monthly and yearly payments. When paid annually, the five 10to8 UK subscription tiers come down to:

  • Free — forever free
  • Basic — £9.6 per month
  • Grow — £20 per month
  • Big Business — £40
  • Enterprise — price negotiated with the 10to8 sales team

10to8 Pricing Plans | CyberCrew

The bigger the 10to8 plan you subscribe to, the more you get from this appointment scheduling platform. More staff and more appointments, for example. Still, you’ll run into limitations with all plans except the Enterprise.

Oh, there’s also a 30-day trial of a premium version of 10to8. What’s more, all paid plans come with a 30-day money-back guarantee.

10to8 Features

Appointment Scheduling

A free 10to8 profile supports businesses of up to two staff members. They can host 100 monthly appointments, with a location always tied to a service. Services are unlimited, and users can host both individual and group meetings.

You can separate private services from public ones and specify the duration, price and description for each service. Going further, you get to assign services and colours to staff members and even give each member a private booking link.

Merging the 10to8 business calendar with your personal calendar is easy and costs you nothing. You get two-way integrations with Google, iCal, Office365, Outlook, and Exchange Calendar

Accepting, rejecting, cancelling or rescheduling a meeting is so simple with the 10to8 scheduling platform. A few clicks are all it takes. Naturally, you’ll first spend some time familiarising yourself with all the functions.

Besides meeting duration, 10to8 users get to specify buffer times between meetings. Time zone adjustments happen automatically when businesses have “Online/Phone” set as their location. This way, both owners and clients can see their local time on the booking website.

Other great additions to this free scheduling app are non-refundable deposits (helping you protect your business from annoying no-shows), waiting time tracking, and free time zone tracking.

Invoicing, Billing and Stock-Keeping

10to8 allows its users to take payments. Free users can use Stripe, with a 0.9% fee charged for every transaction. Higher plans pay no fee to 10to8. Also, starting from the Basic plan, users get to charge their clients through PayPal.

10to8 supports only online transactions. So forget about barcode scanners, registers and stands. For full hardware support, you’re better off with online meeting schedulers developed by Fresha and Square Appointments.

As for stock keeping, there is no solution within 10to8. Luckily, you can choose from over a thousand Zapier integrations, as we’ll see in the Add-Ons section of this 10to8 review.

Reminders and Notifications

Free users and their clients can count on email and SMS appointment reminders and booking notifications. All other messages Free and Basic users can send to clients via email. However, keep in mind that sending emails in bulk is not free.

Staff SMS messages are also available, starting with the Basic plan. For longer SMSs that you can edit, subscribe to at least the Grow plan. Voice reminders also exist, but only for Bigger Business and Enterprise subscribers.

10to8 Confirmations, Reminders, and Notifications | CyberCrew

 

Booking Forms

All 10to8 users can make customisable questionnaires and automated satisfaction surveys — and they are free forever. The info you get from your customers will be stored in a client database.

10to8 Client Database | CyberCrew

Another great feature of 10to8 is the ability to include a download link in messages to clients. The maximum file size is 25 MB, and these links can be shared through individual bookings. Sharing with class bookings asks for third-party integrations (Zapier, for example).

Calendar Design, Integration and Customisability

Having registered with 10to8, you get your own booking page. Here you can upload a logo and header image, describe your business and leave the necessary contact info (website, email, phone, etc.).

10to8 Client Online Booking Page | CyberCrew

10to8 also lets you add a Book Now button on your business’s Facebook page. Including a customer review badge on your website is also allowed. This way, you can let potential clients witness the genuine positive feedback you’ve so far earned.

The website plugins 10to8 offers are on par with the best appointment scheduling software. You can install widgets and buttons to WordPress, Weebly, Joomla, and HTML sites.

10to8 Embedded Booking Widgets | CyberCrew

10to8 supports over 20 different languages! Apart from the most common ones like English, French, Spanish, and Chinese, it supports those spoken by smaller populations, such as Icelandic, Hungarian, and Croatian.

Add-Ons

Native Zoom integration comes free with 10to8. Though this isn’t as versatile as, say, Picktime’s offer of video conferencing tools, it’s nonetheless praiseworthy. 

If you’re after a third-party solution, there’s always Zapier. 10to8 supports the middleware, letting you add more than a thousand applications. Even free 10to8 users get this opportunity. Picktime, for instance, charges for Zapier integrations.

Platforms, Operation and Performance

10to8 is web-based. That’s the story with most appointment scheduling software. Android and iOS users also get access to the free 10to8 app.

All communication between you and this appointment scheduling platform is covered by the top of the line encryption. The data you share with 10to8 is backed up on a regular basis. This free booking app uses Amazon servers in Ireland.

Your business’ safety is best witnessed through verification tools like SSL Labs.

10to8 SSL Report | CyberCrew

 

10to8 Setup and User Experience

Here’s what you need to do to register with 10to8:

1. Click on the Signup button

10to8 Setup | CyberCrew

2. Enter your name, work email, and business name

3. Choose your subscription plan and a good password

10to8 Setup | CyberCrew

10to8 Setup | CyberCrew

That’s pretty much it. You’ll be redirected to 10to8’s Get Started page, containing an array of guides. 

These guides explain how to make bookings with your clients, send them meeting reminders, manage your team’s calendar or join 10to8’s business community.

10to8 Get Started Page | CyberCrew

You can find all these and more guides in the Quick Start section, on the right side of the dashboard.

10to8 Quick Start Section | CyberCrew

On your left is the Discover 10to8 strip. Here you’ll find your 10to8 calendar, all your clients, messages, bookings, the billing section and the set-up section of the 10to8 booking app.

10to8 Calendar | CyberCrew

By clicking on the three horizontal lines in the upper right corner, you get to the Settings section. This section concerns only your meetings, as opposed to the Set Up gear icon on your left. That one is for setting up your entire profile.

In the meeting settings, you switch between four calendar views — daily, weekly, agenda, or timeline. You can colour-code appointments according to their type, location, staff, and more. Grid density comes in three variants, and there’s also a Show Cancelled Appointments toggle.

10to8 Meeting Settings | CyberCrew

 

10to8 Customer Support

You may think that you’ll get through to 10to8’s live chat assistance by clicking on the bottom-right message icon. In reality, that only gets you through to 10to8’s chatbot.

10to8 Chatbot | CyberCrew

In my case, it took writing “live assistance” to the chatbot twice and then idling for about 10 minutes until a chat sound let me know an agent has gotten back to me. The wait was well worth it, though, as the agent was very helpful.

10to8 Live Chat | CyberCrew

As for other customer assistance channels, 10to8 provides a vast knowledge base and a YouTube channel. The video tutorials are often linked to the articles in the knowledge base and blog posts.

Email assistance is available as well. What’s more, Enterprise plan subscribers get the privilege of phone support, among many other privileges.

10to8 Competitors

We’ve chosen three 10to8 alternatives just to give you perspective on how the free booking app fares against competitors.

10to8 vs SimplyMeet.me

10to8 SimplyMeet.me
Free users 2 1
Free locations Unlimited 1
Free monthly appointments 100 500
Free appointment types Unlimited Unlimited
Mobile apps Android, iOS None
Free payment processing Stripe (PayPal) Multiple through SBPay
Free external calendar support Two-way – Google, iCal, Office365, Outlook, Exchange One-way with Office, Apple and more (Two-way not free)
Free email and SMS notifications Email (SMS paid for) Email
Analytics With Google Analytics, through Zapier Facebook Pixel, Google Analytics 
Customer database Yes No (runaround with Integrately)
Intake forms Yes Yes
Administration Invoicing, billing Not free
Inventory No No

10to8 vs MeetFox

10to8 MeetFox
Free users 2 Multiple
Free locations Unlimited 1
Free monthly appointments 100 Unlimited
Free appointment types Unlimited 1
Mobile apps Android, iOS None
Free payment processing Stripe (PayPal) Stripe
Free external calendar support Two-way — Google, iCal, Office365, Outlook, Exchange One free calendar (Google, Outlook, Office 365)
Free email and SMS notifications Email (SMS paid for) Email (SMS paid for)
Analytics With Google Analytics, through Zapier Zapier (runaround with Google Tag Manager and Google Analytics)
Customer database Yes Yes
Intake forms Yes Yes
Administration Invoicing, billing Invoicing, billing
Inventory No No

10to8 vs Picktime

10to8 Picktime
Free users 2 3
Free locations Unlimited 2
Free monthly appointments 100 Unlimited
Free appointment types Unlimited Individual (2 free classes)
Mobile apps Android, iOS None
Free payment processing Stripe (PayPal) PayPal (Stripe and Square upcoming paid Pro features)
Free external calendar support Two-way – Google, iCal, Office365, Outlook, Exchange One-way with Google, Outlook, Office365, Apple, MS Exchange (Two-way paid for)
Free email and SMS notifications Email (SMS paid for) Email (SMS paid for)
Analytics With Google Analytics, through Zapier Google Analytics
Customer database Yes Yes
Intake forms Yes Yes
Administration Invoicing, billing Invoicing, billing
Inventory No 3 resources for free

10to8 Customer Reviews

On both G2 and Capterra, 10to8 gets remarkable 4.6 stars. In addition to that, this free scheduling software solution earned G2’s Leader badge for the winter of 2022.

10to8 Customer Reviews | CyberCrew

As for 10to8 reviews, they’re full of praise. Customers love the ease of scheduling appointments, stressing how much time and effort it saves them. Staff calendars are another treat, letting everyone book separately.

10to8 offers multiple meeting reminders, which can include links for Zoom meetings. Google Calendar syncing is effortless, and 10to8 users love that. Thanks to the email and text reminders, no-shows are close to none.

10to8 Customer Reviews | CyberCrew

Many users say that it takes time and devotion to familiarise yourself with this booking website. Apparently, its technical aspects aren’t the most straightforward. Nonetheless, the average user’s impression is that signing up with 10to8 is definitely worth it.

10to8 Customer Reviews | CyberCrew

 

Wrap Up

So, what to conclude at the end of this 10to8 review

You really get so much for free. Multiple external calendars, charging through Stripe, as well as no-show protection. There’s also an exemplary notification system, customisable intake forms and automated satisfaction surveys.

What’s more, the scheduler allows you to share files with clients and translate the calendar to over 20 languages. Zoom video conferencing is integral to the free scheduling software, your data is safely encrypted, and there are 10to8 mobile apps for iOS and Android.

With all this and the exceptional customer assistance in mind, my conclusion is that 10to8 rocks!

FAQ

How does 10to8 work?

10to8 gives you your own page through which customers book with you. Next to the booking page, there are widgets and buttons to integrate with your Facebook and business website.

Does 10to8 have an app?

Yes, 10to8 offers a free scheduling app for both iOS and Android.

How can I delete my account from 10to8?

Quite simple. If you’re on your 10to8 profile, choose “Billing” from the left-hand menu, scroll all the way down, and you’ll see a red “Close Account” button.

Does 10to8 offer a free trial?

Most definitely. Next to the free version of this online scheduling software, there’s a 30-day money-back guarantee for each 10to8’s paid plan.

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