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  • Free users: Unlimited
  • Free locations: Unlimited
  • Free monthly appointments: Unlimited
  • Free appointment types: Unlimited
  • Mobile apps: None
  • Free payment processing: None
  • Free external calendar support: Google Calendar, Office 365
  • Free email and SMS notifications: Email
  • Analytics: No internal tools

minimum price:

Free

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Appointlet Review

This time around, it’s Appointlet that we’ll get a closer look at. So, get familiar with all the perks and hindrances of using this online scheduler!

Appointlet Review

minimum price:

Free

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  • Free users: Unlimited
  • Free locations: Unlimited
  • Free monthly appointments: Unlimited
  • Free appointment types: Unlimited
  • Mobile apps: None
  • Free payment processing: None
  • Free external calendar support: Google Calendar, Office 365
  • Free email and SMS notifications: Email
  • Analytics: No internal tools

Best For

Scalability

STRENGTHS

  • Exceptional ease of use
  • Fantastic customer service
  • Seamless Zoom integration
  • Unlimited free team members

WEAKNESSES

  • Third-party add-ons not free
  • No internal analytical tools
  • No mobile booking apps

Appointlet took the world of online booking by storm thanks to its unique scheduling software. You can easily see this just from the stack of the word unlimited in the table above. But, really, so many things come for free.

In this Appointlet review, we’ll examine its booking capabilities together.

This review gets to the bottom of:

  • Appointlet Pricing
  • Appointlet Features
  • Appointlet Setup and User Experience
  • Appointlet Customer Support
  • Appointlet vs Competitors
  • Appointlet Customer Reviews
  • Appointlet FAQs

About Appointlet

Founded in 2012 by Jared Morse and Rami el Chamaa, Appointlet hasn’t moved far from its efficient beginnings. An eight-member team still manages the booking website for the most part. Most of them work from Portland, Oregon.

Although the team behind this appointment scheduling platform isn’t big, its scope certainly is. In a decade, Appointlet catered to 120,000 organisations, helping users book 7 million appointments and earning 7 million dollars.

Appointlet Pricing

Appointlet offers two simple plans:

  1. Essential — free forever
  2. Premium — $8 (roughly £6) when billed annually, or $10 (roughly £7.5) for monthly payments

What makes the paid plan worth your while are features like pooled availability (precious for big teams), custom branding, and Zapier integrations. But that’s not all! Below, we’ll cover all Appointlet features.

Appointlet Features

Appointment Scheduling

As I’ve already stated, Appointlet hits the nail on the head when it comes to free capabilities. Unlimited users can schedule limitless appointments in as many locations as they desire. And appointment types? They’re unlimited too!

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Regarding the external calendar syncing, Appointlet supports Google Calendar and Office 365. Two-way integration is free of charge, so kudos to that. Time zone adaptations are also free, and you can assign one to each meeting type.

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It’s always worth checking how an appointment scheduler deals with no-shows and cancellations. Cancelling and rescheduling come easy with all Appointlet pricing plans, and no-shows are addressed through automatic reminders.

All features listed so far come for free. However, a few other excellent features might leave you thinking about Appointlet’s Premium plan. These include manual approval of each meeting, custom branding, and pooled availability.

Invoicing, Billing, and Stock-Keeping

One thing you just can’t commend Appointlet on is their absolute lack of free payment processing. But, on the flip side, users pay no commission to this online scheduling app when charging customers.

After subscribing to the Premium plan, you can have customers pay via Stripe or PayPal. Note that only single payments are supported for each booking. Also, there’s no hardware to all this. For registers and the whole shebang, check Appointlet alternatives — Fresha and Square.

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Inventory is not among internal Appointlet features. Third-party integration is necessary to keep stock of your merchandise.

Reminders and Notifications

Notifications are there to accompany each meeting scheduled through Appointlet. However, for emails and SMS reminders, you have to subscribe to the Premium plan. 

Each Appointlet user gets a scheduling page within the Appointlet online booking system and gets to personalise their meeting link. As for automated review requests, there aren’t any internal solutions. You’ll probably find one through Zapier, though.

Booking Forms

It is easy for you to specify what info a customer should share prior to an appointment through Appointlet’s intake forms. You can even set up a form field that lets customers share links to files like, for example, their resume or an old medical file. 

The customer database thus formed is easy to search through, making your life easier and not costing you a penny.

Calendar Design, Integration, and Customisability

Having registered with Appointlet, you get your own booking page no matter which subscription you choose. Sharing it through all your social media outlets is simple onwards. You can even embed the page, or a Book Now, button to your website.

In case you want to integrate your online scheduler with Facebook or Messenger, you’ll need to pay. It might be well worth it, though, as the actions of your customers will then trigger confirmation messages through Facebook.

If you’re wondering what languages are covered by Appointlet, there are nine of them: English, German, French, Spanish, Danish, Italian, Swedish, Dutch, and Portuguese. If one of these is what you’re after, great. If not, look for Appointlet alternatives, such as Picktime and 10to8. These apps cover over 20 languages.

Add-Ons

A whole host of video conferencing solutions work great with Appointlet. Zoom integrates seamlessly, as does Join.me, Google Meet, Webex, etc. 

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As for Zapier integrations, these come at a cost with Appointlet — you’ll have to subscribe to its Premium plan. 

Furthermore, customer relationship management will become a creative endeavour by having this powerful middleware on your side. Zapier works wonders with many CRMs. You can link a customer’s action in Appointlet to an array of actions in Salesforce, Hubstaff, etc.

But it doesn’t just come down to CRMs. There are well over 4000 apps to integrate. When carefully set up, automations can let you run a complex appointment booking system hassle-free.

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Platforms, Operation and Performance

Appointlet uses Amazon’s servers for its cloud-based booking software, its cache, and all the databases. These servers are based in the US.

Many will be sad to hear that the Appointlet app doesn’t exist. Appointlet also lacks time-tracking capabilities and a password manager. Still, those features aren’t missed as sorely as a dedicated mobile booking app.

As for customer analytics, there are no internal solutions. Rumour has it, though, that customers ask Appointlet agents about this feature often enough for the team to consider implementing it in the future.

Note that Appointlet’s login procedure uses two-factor authentication to add an extra layer of security to your online account.

Appointlet Setup and User Experience

You need to take the following steps to register with Appointlet:

  • Click on the Get started for free button.

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  • Enter your name, last name, and email, and choose a hard-to-guess password.

You can also sign up with your Google or Office 365 account. 

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  • Choose your scheduling page URL and your time zone. 

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  • Connect your calendar.

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  • Configure your availability.

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What you’ll see next are your scheduling pages. 

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The live help icon will be on your lower right. In the My Meetings section, you’ll find your meetings.

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Or you won’t. It takes actually scheduling a meeting for it to appear.

Once your customers schedule with you, you’ll be able to see just how adaptable Appointlet’s appointment calendar really is, with different scheduler date ranges and meeting filters. 

appointlet |CyberCrew

Appointlet Customer Support

There are multiple resources Appointlet leaves to customers in need of assistance. The Getting Started section of its Help Centre is a super quick way of getting your online scheduler set up.

Appointlet’s vast knowledge base is divided into clearly defined sections, each one home to short guides with appropriate visual guidance. There is, in fact, a series of video tutorials covering the most important steps.

Lastly, there’s the live chat assistance that customers are most appreciative of. 

It might take an hour for agents to get back to you in peak hours, or it might take mere minutes. Regardless of the time spent waiting, Appointlet agents are exceptional! Knowledgeable, fast and pleasant to talk to.

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Appointlet Competitors

Here’s how Appointlet fares against some of the best online booking systems on the market:

Appointlet vs Setmore

Appointlet Setmore
Free users Unlimited 4
Free locations Unlimited 1 (with a possible workaround)
Free monthly appointments Unlimited Unlimited
Free appointment types Unlimited Individual or class
Mobile apps None Android, iOS
Free payment processing None Square (PayPal and Stripe with Premium)
Free external calendar support Google Calendar, Office 365, Zapier integrations One-way with Office, Apple, Google (Two-way paid for)
Free email and SMS notifications Email 100 free email reminders per month (SMS paid for)
Analytics No internal tools Google Analytics, Google Tag Manager
Customer database Yes Yes
Intake forms Yes No
Administration Invoicing, billing Invoicing, billing
Inventory Via Zapier Inventory No

Appointlet vs 10to8

Appointlet 10to8
Free users Unlimited 2
Free locations Unlimited Unlimited
Free monthly appointments Unlimited 100
Free appointment types Unlimited Unlimited
Mobile apps None Android, iOS
Free payment processing None Stripe (PayPal)
Free external calendar support Google Calendar, Office 365, Zapier integrations Two-way — Google, iCal, Office365, Outlook, Exchange
Free email and SMS notifications Email Email (SMS paid for)
Analytics No internal tools With Google Analytics, through Zapier
Customer database Yes Yes
Intake forms Yes Yes
Administration Invoicing, billing Invoicing, billing
Inventory Via Zapier Inventory No

Appointlet vs MeetFox

Appointlet MeetFox
Free users Unlimited Multiple
Free locations Unlimited 1
Free monthly appointments Unlimited Unlimited
Free appointment types Unlimited 1
Mobile apps None None
Free payment processing None Stripe
Free external calendar support Google Calendar, Office 365, Zapier integrations One free calendar (Google, Outlook, Office 365)
Free email and SMS notifications Email Email (SMS paid for)
Analytics No internal tools Zapier (runaround with Google Tag Manager and Google Analytics)
Customer database Yes Yes
Intake forms Yes Yes
Administration Invoicing, billing Invoicing, billing
Inventory Via Zapier Inventory No

Appointlet Customer Reviews

Though regularly praised and often shortlisted among the best appointment scheduling software solutions, Appointlet has fewer customer reviews than most of its competitors. Even though there aren’t many of them, Appointlet reviews are really good.

Longtime users praise Appointlet for streamlining the booking process, allowing their business a kind of growth unattainable through manual scheduling. Other comments confirm the stellar customer service experience I’ve witnessed firsthand.

appointlet |CyberCrew

Sour comments usually mention technical gripes — certain emails ending up in the spam folders of their customers, for example. Others mention ways in which Appointlet can grow, to which agents gladly notify them of updates that might serve as a solution.

Lastly, Appointlet reviews made by actual users hail the user-friendly interface this appointment management tool provides and praise its visual appearance.

Wrap Up

And here’s where this Appointlet Review ends. Seeing Appointlet as a versatile scheduling tool customers hold in high regard for its ease of use, scalability, and pristine look, I would gladly recommend it to people looking for free scheduling software. 

The lack of a mobile app and free payment processing tools are the main drawbacks of this scheduling software. Still, they are compensated by the unrivalled liberty of scheduling appointments and a dream team of customer care specialists.

FAQ

Where is Appointlet based?

Most of Appointlet’s employees work in Portland, Oregon. Even though their web developer is based in Punjab, India, Appointlet is a US online scheduler.

What is Appointlet?

Appointlet is a free online booking software solution that saves hours of manual labour otherwise spent on email and phone scheduling ping-pong.

Is Appointlet legit?

Appointlet is most certainly legit! The company caters to thousands of companies worldwide and has helped them book millions of appointments.

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