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FreshBooks Review

Are you looking for an easy and efficient way to manage your finances? If so, you may want to consider using FreshBooks. In this FreshBooks review, we will discuss the features of this software and why it might be a good fit for your business. Keep reading to learn more!

FreshBooks Review

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Visit Website
  • Free Plan: /
  • Mobile Apps: Android and iOS
  • Number of App Integrations: 100+
  • Free Trial: 30 days
  • Customer Support: Phone, Email, Live Chat

Best For



  • Advanced invoicing options
  • Time tracking tool
  • Excellent expense tracking features
  • Intuitive interface
  • Making Tax Digital compliant


  • No payroll support
  • Fee for additional users

Though often compared to QuickBooks Online, FreshBooks has some distinct features that make it a better fit for certain small businesses. The software stands out for its advanced invoicing capabilities and intuitive user interface, and it is especially well suited for small businesses and sole proprietors.

In this FreshBooks review, I will go over the features that make FreshBooks unique and give you my thoughts on whether or not FreshBooks is the right accounting software for your small business.

What is FreshBooks?

FreshBooks is an online invoicing and accounting software geared towards small and medium-sized businesses and freelancers. The company helps businesses stay on top of their finances with its easy to use invoicing, expense management, time tracking, and online payment solutions. 

FreshBooks was launched in 2003 in Toronto, Canada. At the time, its co-founder, Mike McDerment, accidentally saved over an old invoice while working at a four-person digital agency. 

Frustrated with the countless hours of work he lost as a result, he decided to create his own invoicing software for small businesses and started the foundations of what is now FreshBooks.

Since then, FreshBooks has grown into a fully-fledged, double-entry online accounting solution with 30+ million users in 160+ countries worldwide.

In the UK, FreshBooks was launched in 2019. To mark its UK launch, the platform announced a special set of features aimed at its UK customers, such as connections to UK-specific bank accounts, a mileage tracker, and HMRC-approved Making Tax Digital for VAT.

Freshbooks has also subsequently joined forces with Barclays to provide joint invoicing and accounting solutions to small businesses and freelancers in the UK

How does FreshBooks Work?

As a cloud-based accounting software, FreshBooks can be accessed from any device with an internet connection. The platform also offers a dedicated mobile app for Android and iOS devices, which allows users to work from anywhere.

FreshBooks comes with an intuitive and user-friendly interface. 

All of the platform’s functions are also clearly laid out in the side panel on the left. From there, you can access your clients, invoices, payments, expenses, estimates, projects, as well as the built-in timer. 

When you first sign in, you will be welcomed by the main dashboard, which provides shortcuts to everyday tasks completed with the platform, such as sending invoices and adding clients and services.

FreshBooks Dashboard | CyberCrew

When it comes to adding clients or other data to your FreshBooks account, you can either do it manually or bulk import existing data from a CSV file. That can really come in handy if you are migrating to FreshBooks from another accounting app.

The main dashboard also provides charts for key information about your company’s financial health. These include your total profit, revenue streams, outstanding invoices, spending, and unbilled time.

Clicking on the green Create New button will reveal a drop-down menu with all the different types of documents that can be generated with FreshBooks, including invoices, estimates, credits, bills, and expenses.

The Invite button next to it opens another dropdown menu from where you can connect with an accountant and invite team members to access your FreshBooks account. You can also give them different levels of access, so they only have visibility to the information and features that are relevant to their role.

Overall, using FreshBooks is a very straightforward and intuitive experience. The software is designed with the needs of small businesses in mind, so it should be easy for anyone to pick up and start using without any prior accounting knowledge.

FreshBooks Key Features


FreshBooks is often hailed for its excellent invoicing capabilities. One of the reasons for that is that, unlike many other accounting applications, the platform includes unlimited invoices in all its plans, including the cheapest Lite plan.

Furthermore, creating professional-looking invoices is quick and easy with FreshBooks. Adding clients and services is really simple, and FreshBooks speeds up the whole process by remembering the information you’ve entered into previous invoices. 

Whenever you enter a client, FreshBooks also automatically calculates the total and subtotal amount due, as well as any taxes that may apply.

FreshBooks Invoicing | CyberCrew

If you need to send an invoice to a client in another currency, FreshBooks also has you covered. The software allows you to choose between multiple currencies, including English, Danish, French, German, Italian, and Spanish. 

What’s more, once you’ve selected a currency for a particular client, it becomes the default one for them, so you never have to specify it again. 

FreshBooks also allows you to apply automatic late fees when an invoice becomes overdue and set up recurring digital invoices for clients who need to be billed on a regular basis. Moreover, you can also easily set up due dates, apply discounts, add attachments, and accepts payments with Stripe or PayPal.

You can also customise your invoices. There are three invoice templates to choose from, classic, simple and modern, and you can change their theme colour and font, as well as upload your company logo and branding.

Finally, keeping track of your invoices is a breeze with FreshBooks. The platform automatically updates the status of your invoices to show whether they’ve been sent, paid, or are overdue. You can also set up automatic payment reminders to nudge clients who haven’t yet paid their invoices.

Time Tracking

With FreshBooks, you can ensure that every hour worked is properly logged and billed. You can track time by turning the built-in clock or by manually adding hours to the daily, weekly, or monthly timesheet.

The FreshBooks software also lets you add different clients and projects to the timer and directly generate invoices from time logs.

Expense Tracking

Another great FreshBooks feature is its expense tracking tool, which allows you to keep tabs on all the money you are spending in one place.

Creating a new expense with FreshBooks is a straightforward process. You simply need to click on the Add Expense button and fill out the relevant information, including the date, category, merchant, and taxes and add a description, which is optional. 

If you need to, you can also easily upload receipts by dragging and dropping them into the FreshBooks interface.

FreshBooks Expense Tracking | CyberCrew

In addition, FreshBooks allows you to assign expenses to a client or project, and mark them as billable or non-billable. You can make expenses recurring, in which case they will be automatically logged into your account on a weekly, monthly, or yearly basis. 

Expense tracking is made even easier when you connect your bank account to FreshBooks as, in that case,  the software will automatically import and categorise your expenses for you. This is helpful come tax time as you can easily export all your business expenses and send them to your accountant. 

FreshBooks Mobile Apps

FreshBooks also offers dedicated mobile apps for Android and iOS devices, allowing users to manage expenses, invoice clients, and keep an eye on their finances directly from their smartphone or tablet.

While you may find that some of the features, such as invoice creation, don’t work as smoothly on mobile as they do on the web-based version of the software, the app is still a great way to keep track of your FreshBooks account while on the go.

Perhaps the most notable feature of the app is the mileage tracker, which lets you log the distance travelled for business purposes with your phone’s GPS, which you can claim as an expense at tax time.

The FreshBooks app also lets you upload pictures of receipts or scan them directly with your phone, making it that much easier to keep track of your business expenses. 

Customer Support

FreshBooks also stands out for its dependable and highly-rated customer support team. The platform offers various types of support, from phone and email to a live chat option. Phone support is available toll-free Monday through Friday from 8 am to 4 pm GMT.

Emails are typically answered less than two hours after being sent, while a live chatbot is there to provide an instant answer to your question and connect you to a support agent if needed. In addition, FreshBooks offers a comprehensive online help centre with step-by-step guides, how-to videos, and a searchable knowledge base.

FreshBooks Pricing

FreshBooks has three pricing plans to choose from. You can try out each of the plans for free for 30 days to get a feel of the platform before committing to a paid subscription. You can also choose whether you want to be billed monthly or annually.

FreshBooks’s cheapest package comes at  £11 per month (or £9.90 per month if you’re billed annually) and is suitable for small businesses and startups with up to five clients. 

If you need FreshBooks’s more advanced features or you have outgrown the five-client limit, then you will need to sign up for one of FreshBooks’s two pricier plans.

The next step up is the £19 per month (or £17.10 per month if billed annually) Plus package, which increases the client limit to 50 clients and gives you access to more advanced features, such as double-entry accounting reports and the ability to set up recurring invoices.

Keep in mind that each additional client will cost you £7 per person per month.

The most expensive FreshBooks package is the Premium plan, coming at £30 (or  £27 per month if billed annually). The FreshBooks Premium plan removes the client limit and adds even more advanced features, such as the ability to automatically send late payment reminders and track project profitability.

You can see a full overview of FreshBooks’ pricing plans in the table below. 


Plan Price Key Features
Lite £11/month
  • Bill up to 5 clients with an unlimited number of invoices
  • Track unlimited expenses 
  • Send unlimited estimates
  • Sales tracking
  • Making Tax Digital VAT return filing 
  • Receive payments with credit cards and Direct Debit
  • Track sales tax and see reports
Plus  £19/month Everything in the Lite plan, plus:

  • Bill up to 50 clients with an unlimited number of invoices
  • Automatically track expenses
  • Automatically capture receipt data
  • Recurrent billing
  • Business health reports
  • Double-entry accounting reports
  • Mobile mileage tracking
  • Invite your accountant
Premium £30/month Everything in the Plus plan, plus:

  • Unlimited number of clients and invoices
  • Track project profitability
  • Track bIlls, bill payments, and vendors with Accounts Payable
  • Customised email templates and signatures
  • Automatically send bill late fees and late payment reminders
  • Get paid with checkout links


There is also a Custom plan available, which FreshBooks will tailor to your specific business needs. If you are interested in the Custom plan, you will need to contact FreshBooks’s sales team for a quote.

FreshBooks Alternatives

FreshBooks vs QuickBooks

QuickBooks Online has the edge on FreshBooks when it comes to tax planning. The platform comes with an income tax estimate tool which can be of huge help when submitting a Self Assessment tax return, making it a great option for freelancers and self-employed people.

In addition, filing Making Tax Digital VAT return is much simpler with QuickBooks, as the software allows users to submit VAT returns directly, without ever leaving the site.

Unlike FreshBooks, QuickBooks also offers a payroll add-on that comes with an impressive set of features, from HMRC submissions to statutory payments. Another thing FreshBooks lacks in comparison to QuickBooks is a dedicated self-employment package. 

On the flip side, FreshBooks is the better option when it comes to features such as invoicing, time tracking, and handling expenses. FreshBooks also allows an unlimited number of users with its highest plan, while QuickBooks’ highest tier is limited to only five.

FreshBooks vs Xero

Xero is another FreshBooks alternative that’s popular among small businesses and startups. Like FreshBooks, Xero is cloud-based accounting software, but it has a somewhat wider range of accounting features. 

Beyond the basics like invoicing, expense tracking, and payment, Xero also offers features like inventory management, bank reconciliation, a payroll add-on, and the ability to make batch payments.

However, Xero is more limited when it comes to invoicing, as its entry plan limits the number of invoices you can send to only 20. In contrast, FreshBooks allows you to send unlimited customisable invoices with all its plans. 

Wrap Up

To conclude, FreshBooks is an excellent accounting app for small businesses. The intuitive and easy-to-use interface makes it a great choice for business owners who want to focus on their work and not on learning complex software.

In addition, the customer support at FreshBooks is top-notch, so you can always get help if you need it. To conclude this FreshBooks Review, I would highly recommend FreshBooks to anyone looking for an affordable and efficient accounting solution. Have you tried out FreshBooks? What did you think?


Is FreshBooks actually free?

No, FreshBooks does not provide a free plan. However, it does offer a free 30-day trial so that you can try out the platform risk-free before committing to a paid subscription.

Is FreshBooks easy to use?

Yes, FreshBooks is designed to be as user-friendly as possible. The platform has an intuitive and easy to navigate user interface, so even if you have no prior accounting experience, you should be able to get the hang of FreshBooks relatively quickly.

Does FreshBooks have payroll?

No, FreshBooks does not currently offer a payroll add-on. However, it is possible to integrate FreshBooks with third-party payroll providers like Gusto and KeyPay.