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  • Free Users: 4
  • Free Locations: 1 (with a possible workaround)
  • Free Monthly Appointments: Unlimited
  • Free Appointment Types: Individual or class
  • Mobile Apps: Android, iOS
  • Free Payment Processing: Square (PayPal and Stripe with Premium)
  • Free External Calendar Support: One-way with Office, Apple, Google (Two-way paid for)
  • Free Email and SMS Notifications: 100 free email reminders per month (SMS paid for)
  • Analytics: Google Analytics, Google Tag Manager

minimum price:

Free

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Setmore Review

It is Setmore that I get a close look at today. Join in if you want to know what problems this calendar app can solve for you.

Setmore Review

minimum price:

Free

Visit Website
  • Free Users: 4
  • Free Locations: 1 (with a possible workaround)
  • Free Monthly Appointments: Unlimited
  • Free Appointment Types: Individual or class
  • Mobile Apps: Android, iOS
  • Free Payment Processing: Square (PayPal and Stripe with Premium)
  • Free External Calendar Support: One-way with Office, Apple, Google (Two-way paid for)
  • Free Email and SMS Notifications: 100 free email reminders per month (SMS paid for)
  • Analytics: Google Analytics, Google Tag Manager

Best For

Small business teams

STRENGTHS

  • Easy social media integration
  • Many free add-ons
  • Free no-show protection
  • Great live chat assistance, 24/7

WEAKNESSES

  • Zoom integration is not free

The very fact you’ve wound up on this Setmore review is telling enough — you’re looking for reliable online scheduling software. An organisational tool that is easy to navigate, integrate and synchronise, right?

What about accepting payments through the scheduling tool? Does it easily integrate with social media? Besides these, you must have a number of other questions about Setmore. Luck will have it, I answer them all. So, if you’re eager to find out more about this online appointment scheduling software, join in.

 

About Setmore

Setmore is a popular online booking platform run from Portland, Oregon (like its frenemy Appointlet). Its founders spent years building various solutions for clients, suggesting ready-made calendar apps along the way.

After a while, they realised that none of these scheduling tools provided what they claimed to provide. So, they decided to build their own. It was a complicated feat, one that took numerous upgrades before becoming market-ready appointment software. 

Today, the company openly admits that a booking app perfect for everyone is an ideal never to be reached. Still, this doesn’t stop the guys at Setmore to continue tirelessly working toward an online scheduler that’s intuitively designed. Satisfied end users and their clients are their only guidance. Therefore, the scheduling tool continues to grow, feature by feature.

Setmore Pricing

Setmore offers a free plan and two paid plans, giving you the option to pay monthly or annually. However, keep in mind that users paying a year in advance get a discount of up to 55%. Here are the prices for annually paid plans:

  1. Premium$12 (roughly £9.79)/month per user
  2. Pro — $9 (roughly £7.34)/month per user

Tiers differ in the number of supported calendar users. The Free plan allows up to four users, while the Premium plan allows up to two. Lastly, the Pro plan is designed for a minimum of three users and is, in fact, an affordable extension of Premium.

Setmore Pricing | CyberCrew

 

Setmore Features

Appointment Scheduling

As mentioned above, up to four users can use Setmore’s free plan. They also get unlimited appointments. Even though multiple locations are not a feature yet, Setmore agents will let you in on a hack — you can use service categories as locations.

External calendars by Apple, Google and Microsoft sync easily, but only one way for free users. That means that Setmore events show up on your private calendars. Office 365 and Google Calendar sync both ways with a paid plan.

Setmore External Calendars Syncing | CyberCrew

Setmore has your precious breaks between appointments covered through buffer times, and time zones are handled automatically. Your clients see hours in their local time zone, whether on your booking page or in email confirmations and reminders.

Thanks to various payment methods available, no-show protection is accessible to all users. More on those right about now.

Setmore No-show Protection | CyberCrew

 

Invoicing, Billing, and Stock-Keeping

With Setmore, you can bill and share invoices with customers hassle-free. If Square is your payment method of choice, a free account might be all you need. For PayPal and Stripe, on the other hand, a subscription to the upper tiers is a must.

Setmore Payment Integrations | CyberCrew

All transactions are recorded in a customer database, thus letting you track client service history at any time.

Setmore also offers a digital cash register, which is a means of logging cash transactions related to your appointments. Once you’ve added the Cash Register feature, you’ll be able to create receipts, both digital and printable.

Setmore Digital Cash Register | CyberCrew

Two things are lacking with Setmore, though — an internal inventory system and POS hardware. For the first, check the Add-Ons section of this Setmore review. To get tools for real-life transactions, check out Square Appointments and Fresha.

Reminders and Notifications

Free Setmore users get 100 email reminders each month. These can be triggered by a new booking, rescheduling, or event cancellation — you decide. Each email confirmation will also include a meeting link.

SMS reminders and customised meeting notifications require subscribing to a Premium or Pro plan.

Automated review requests are readily available to all Setmore users, regardless of their location. Once these are set, a customer gets an email prompt one hour after a meeting has taken place. You choose which reviews are then visible to potential clients.

When communicating with your teammates through Setmore, you’re able to send .ics files. These allow for easy appointment exchange and include all the details of a meeting. If visits to customers are part of your work, you can even include customer locations.

Booking Forms

The type of data a customer should share prior to an appointment largely depends on the business in question. What I’m trying to say is that pet groomers, for example, won’t need your medical history. Setmore’s solution to all this can be found in customer contact fields.

Landing on your Setmore booking page, customers will have to fill out a form you’ve designed. The form fields can be mandatory or optional. You’re also allowed to show or hide certain fields and edit each of them, with the exception of the Name field. 

Calendar Design, Integration, and Customisability

A Setmore booking page is available to all users who register with the online scheduling platform. Not only that, but users can also integrate their calendar with Facebook, Instagram, their business website, or a CMS solution for free.

Setmore Social Integrations | CyberCrew

Removing Setmore’s logo is possible, but it is a Premium/Pro feature.

As for the Setmore booking page, it can be translated into 32 languages! That’s even better than what Picktime and 10to8 have to offer. 

Setmore Supported Languages | CyberCrew

Setmore also provides fully translated back-end environments, depending on your platform of choice. The web version of the scheduling can work in English, Spanish, Portuguese and Slovak, but there are other Setmore apps we’ll get to soon.

Add-Ons

It doesn’t matter if it’s the Setmore Premium account you got or the free version of the scheduling app — staying in touch with customers is easy thanks to CRM tools by Salesforce, Freshdesk, and Mailchimp.

Setmore Website Booking Add-ons | CyberCrew

With another free add-on, QuickBooks, a whole new world of benefits opens up before you. If you have a good plan, you can handle accounting, payroll, taxes, and so much more with this financial management tool.

Unfortunately, there aren’t that many video conferencing tools for free Setmore users to choose from. You only get Teleport Free with the free plan. Teleport Pro and Zoom are reserved for Premium and Pro users.

Setmore Video Meetings Add-ons | CyberCrew

As for free analytical tools, two external solutions are there to let you in on the statistics. 

With Google Analytics, you get to know if users end up on your booking page from your business website, the schedulers integrated with social media or your ads. 

Google Tag Manager provides additional valuable data, and the two combined make an analytical hybrid that, when used properly, lets you focus on the demographics that make your business flourish.

Setmore Business Integrations | CyberCrew

 

Platforms, Operation, and Performance

Being one of the best appointment scheduling software we’ve seen, Setmore is the only one to provide a desktop scheduling app. For both Windows and Mac.

Setmore Desktop Booking App | CyberCrew

That’s not all, though. There are also Setmore booking apps for Android and iOS, both with great users ratings. While the iOS app is available in English only, Android users have Spanish and Portuguese versions at hand as well.

Setmore Mobile Booking Apps | CyberCrew

The data you collect by scheduling with Setmore is backed up on Google servers, and all the security measures taken are in line with Google’s protocols. 

With Google Tag Manager, there’s even a time-tracking capability for your team members and password management is done through a single sign-on solution.

Setmore Setup and User Experience

Registering with Setmore will require you to:

1. Enter your email address and click the Start FREE button.

Setmore Registration Process | CyberCrew

2. Enter your mobile phone number and choose a good password. Alternatively, sign up with Google or Facebook.

Setmore Registration Process | CyberCrew

3. Choose your plan.

Setmore Annual Pricing Plans | CyberCrew

 

4. Enter the name of your business and choose the industry it belongs to.

Setmore Setup | CyberCrew

5. Set your business hours day by day.

Setmore Setup | CyberCrew

6. Add your staff members.

Setmore Setup | CyberCrew

7. Add your services.

Setmore Setup | CyberCrew

Voilà! You’re good to go. Your Setmore calendar will show up, albeit without any meetings. Those are yet to be scheduled.

Setmore Interface | CyberCrew

When looking for a specific setting, browse through the strip on your left. There are five sections important for customising your scheduler — Dashboard, Calendar, Customers, Apps & Integrations, and Settings. 

Within Settings, you’ll find a host of subsections. These are devoted to customising your account, booking page, staff, services… Everything, really.

Setmore Customer Support

Should you grind to a halt while exploring your new Setmore booking app, live assistance is just a click away. Look to the bottom right corner, and you’ll see a speech balloon.

Setmore Live Chat | CyberCrew

Now, Setmore’s live chat assistance is superb. This online booking app takes great pride in it. It’s available 24/7 — something you don’t see often with free scheduling software. Setmore’s agents are quick and qualified to answer all your questions.

If you prefer speaking to an agent, a phone line is available all night and day. Email support is also there if you’re not in a hurry to get the answer you need. 

Lastly, if a leisurely DIY approach is your thing, Setmore provides an exceptional support section. Here you’ll find collections of practical guides on getting started, handling customers, setting reminders and notifications, and so much more.

Setmore Competitors

When determining what the best choice for scheduling is, it’s a good idea to investigate the online booking app market. There are so many free scheduling tools that wrapping your head around them is all but easy. 

I went above and beyond to make sense of it all. Here’s how some Setmore alternatives compare to this appointment scheduling software?.

Setmore vs SimplyBook.me

Setmore SimplyBook.me
Free users 4 5
Free locations 1 (with a possible workaround) Unlimited
Free monthly appointments Unlimited 50
Free appointment types Individual or class Individual (Group booking is a custom feature)
Mobile apps Android, iOS Android, iOS (customer apps for upper tiers)
Free payment processing Square (PayPal and Stripe with Premium) Many payment gateways for UK customers
Free external calendar support One-way with Office, Apple, Google (Two-way paid for) Two-way syncing is a custom feature
Free email and SMS notifications 100 free email reminders per month (SMS paid for) Emails (SMS paid for)
Analytics Google Analytics, Google Tag Manager Custom feature
Customer database Yes Yes
Intake forms Yes Yes
Administration Invoicing, billing Invoicing, billing
Inventory No No

Setmore vs Calendly

Setmore Calendly
Free users 4 1
Free locations 1 (with a possible workaround) 1
Free monthly appointments Unlimited Unlimited
Free appointment types Individual or class No free group events
Mobile apps Android, iOS Android, iOS
Free payment processing Square (PayPal and Stripe with Premium) None for free (PayPal and Stripe available)
Free external calendar support One-way with Office, Apple, Google (Two-way paid for) One for free, two with Premium, six with Pro
Free email and SMS notifications 100 free email reminders per month (SMS paid for) Email (SMS paid for)
Analytics Google Analytics, Google Tag Manager Google Analytics and Facebook Pixel with the Professional plan
Customer database Yes Yes
Intake forms Yes Yes (Invitee Questions)
Administration Invoicing, billing Only through Zapier
Inventory No No

Setmore vs Picktime

Setmore Picktime
Free users 4 3
Free locations 1 (with a possible workaround) 2
Free monthly appointments Unlimited Unlimited
Free appointment types Individual or class Individual (2 free classes)
Mobile apps Android, iOS Android, iOS
Free payment processing Square (PayPal and Stripe with Premium) PayPal (Stripe and Square upcoming paid Pro features)
Free external calendar support One-way with Office, Apple, Google (Two-way paid for) One-way with Google, Outlook, Office365, Apple, MS Exchange (Two-way paid for)
Free email and SMS notifications 100 free email reminders per month (SMS paid for) Email (SMS paid for)
Analytics Google Analytics, Google Tag Manager Google Analytics
Customer database Yes Yes
Intake forms Yes Yes
Administration Invoicing, billing Invoicing, billing
Inventory No 3 resources for free

Setmore Customer Reviews

I’ve already mentioned Setmore’s mobile booking app. What I didn’t mention are its ratings. And they’re great — 4.4 on Google Play and 4.7 on the App Store. Coming from thousands of users, these ratings are worth considering.

Setmore Ratings | CyberCrew

Setmore Ratings | CyberCrew

Though not coming from as many users, Setmore’s ratings on Capterra and G2 are also really good — 4.6 on one and 4.5 on the other. These sites provide a valuable perspective, as actual users share their impressions.

Setmore User Reviews | CyberCrew

As we can see, users love how the scheduling tool performs, allowing for easy appointment booking and tracking. Still, they wish it were possible to directly message the client or update meetings from their mobile as easily as on the web app.

Setmore User Reviews | CyberCrew

Users are satisfied with the increase in the number of bookings that Setmore allowed and the drastic decline in no-shows, thanks to the wisely timed emails. Still, they wouldn’t mind if their Setmore schedule integrated with all apps with equal ease.

Setmore User Reviews | CyberCrew

And yes, some Setmore users complain about not being able to make private events for individual clients. Also, some wish they could print receipts directly from the app. Still, all Setmore users simply love the fact that this booking software saves them invaluable amounts of time!

Wrap Up

What more to say in the end? Perhaps we should just recap. 

Setmore’s free online booking calendar is great for those looking to book meetings, individual or group, without restrictions in mind. Integration-wise, it covers all fronts. Also, it allows for an impressive number of add-ons.

Having gone through this whole Setmore review, you probably already know if it suits your needs or not. In case you’re still unsure, give it a risk-free try — 30 days ought to help you make the right call.

FAQ

Is Setmore any good?

Yes, Setmore is good, no doubt. Thousands of customers will confirm this. Just look at its ratings on Google Play, App Store, Capterra, and G2.

Does Setmore cost money?

Setmore has a free version. It just might cover all your needs since it offers unlimited meetings for four team members. Still, there are many restrictions.

Is Setmore secure?

Well, it ought to be, having in mind that it relies on Google’s security protocols. It will certainly give you trouble signing in if you forget your password.

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